Right of withdrawal

According to the article L121-16 of french consumer code an item can be exchanged or refunded within 14 days. At Strasdesign, we extend this right to 30 days from the date of the purchase.

Exchange and refund

You believe that you made a mistake, choose the wrong template ? No problem, just email us and we will refund or proceed to an exchange as soon as possible and at the latest within 10 days from the date of your email with the payment of your choice.  Note that you can just ask one exchange during the period of 30 days. If you ask for a second exchange, you will considered as making a new purchase and charged $129.

Compatibility and Updates

Browser compatibility should be tested viewing the demonstration installations on the demo sites. Please ensure that your browser works with the theme design. We cannot give you the guarantee that the products will work with all third party extensions. Please be aware of that. We guarantee that our themes work with the current version of Joomla
The template and the current applications are designed for Joomla 3.
Note that the system and all the installed applications make updates automaticaly. We cannot guarantee though that the template and installed applications will work with the future versions of Joomla. We cannot guarantee how long phase-out Joomla versions are supported.

Technical support

Strasdesign provides a life time free-of charge technical support for backup, trouble with the system and installed application (Joomla 3, facebook module, testimonials, text editor, map, instagram module, contact form module), trouble with hosting from the date of the purchase.
Indeed, I make and host a backup for all my clients in order to make a restoration in case of crash.
For all the other issues (customization, changes in the texts and pictures), Strasdesign provides 8 months free-of charge customization support from the date of the purchase. After this period of 8 months, each intervention on your website will be charged $10 except for the technical interventions described above.
Joomla allows user to install third party applications. Installation of third party application are not included in the customization and technical support.
Note that for all applications some are free and other are not. I will always present you both solutions and let you decide which version you want me to install.

Refund Policy

  • non-delivery of the bill: In this case we recommend contacting us for assistance. Claims for non-delivery must be send to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days from the order placing date.
  • product not-as-described: such issues should be reported to our This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.
  • major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted to This email address is being protected from spambots. You need JavaScript enabled to view it.. We keep the right to rectify the error or defect within 48 hours (exclude Sartuday, Sunday and Official Holiday).

NOTE: Before you buy and check out our products please make sure with yourself that you know about what you are purchasing. Check at least our demo and features for our product.

 

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40, rue de l'Université
67000 Strasbourg
France

(+33) 3 88 25 01 67

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